EasyJet Holidays has cancelled all upcoming package breaks until March as a result of current travel restrictions and the latest lockdown.
When the lockdown was first announced on 4 January, the firm said it would be cancelling holidays up until the end of February. But now easyJet Holidays has said that trips booked up to and including 24 March will be cancelled too.
The travel firm said that customers can choose from several refund options, including receiving a credit to their online account for a future holiday, which must be spent within 12 months – although the trip can take place after that.
Customers are also entitled to ask for a full refund, which will be credited via their original payment method by easyJet. Under current package holiday regulations, travel firms are legally required to offer refunds within 14 days for any trips they cancel.
While the company hasn’t made a decision on holidays after 25 March yet, it said that its packages are covered under its Protection Promise, which means customers can change or defer their holiday up to 28 days before they are due to travel without incurring any change fees.
Matt Callaghan, easyJet holidays customer director, said: “We know this news will be disappointing. But we want to give our customers as much flexibility and choice as possible so they can decide what is best for them.
“We’re really proud that, where we’ve needed to cancel holidays, we’ve been able to process refunds in an average of 12 days. We’ll continue to do the right thing for customers. And for any customers wanting to change their holiday or make a new booking, we’ve got holidays on sale all the way through to March 2022.
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